Call Information
| Call ID | ac026eb2-f1f5-4769-99aa-bc7718b6d865 |
|---|---|
| Agent Type | TWILIO |
| Invoker ID | INV_c46c5f09-c8e0-4835-bd68-2cf1e77fef49 |
| Account ID | wsContact_109f40f7-5e37-4259-968a-cdea6b81608d |
| Tenant ID | ws_42fe249e-7b2f-4f0e-aac0-c73b232d20eb |
| Caller | +19802709257 |
| SIP Call ID | CA52081005718c8bab27e9cb99edeebc01 |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | hi |
| Audio Format | ulaw |
| Start Time | 2026-09-03 20:42:09 |
| End Time | 2026-09-03 20:42:48 |
| Duration | 38s |
| Session ID | S_907faa46-d42a-4a6c-a74d-f7704d3d9f3d |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 4
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 14s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-09-03 20:42:48 | 39s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 9s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-09-03 20:42:43 | 34s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 16s (threshold: 8s); recovery ladder: comfort=- redrive=fired holdingLine=- terminal=- | 2026-09-03 20:42:33 | 23s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 11s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-09-03 20:42:28 | 18s |