Call Information
| Call ID | 82913d4a-1f23-4ae3-9959-795bd8b76258 |
|---|---|
| Agent Type | TWILIO |
| Invoker ID | INV_c46c5f09-c8e0-4835-bd68-2cf1e77fef49 |
| Account ID | wsContact_a185fb41-ac16-49b0-8758-41d5fc9c3346 |
| Tenant ID | ws_42fe249e-7b2f-4f0e-aac0-c73b232d20eb |
| Caller | +18392743675 |
| SIP Call ID | CA37c081cfdf8ff64ff7186614662c2a3c |
| Agent Instance ID | Voice-Agent-1 |
| Status | Ended |
|---|---|
| Language | hi |
| Audio Format | ulaw |
| Start Time | 2026-08-24 11:55:03 |
| End Time | 2026-08-24 11:56:34 |
| Duration | 90s |
| Session ID | S_85ff0b0d-3ce7-4b28-ae0a-016a370d6573 |
No live agent found for this call. The agent may have already shut down.
Runtime state is only available while the agent is active.
Health Alerts 3
| Condition | Severity | Message | Detected At | Age at Detection |
|---|---|---|---|---|
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 13s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-24 11:55:39 | 36s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 8s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-24 11:55:34 | 31s |
| CALLER_DEAD_AIR | WARNING | Caller-perceived dead air for 12s (threshold: 8s); recovery ladder: comfort=- redrive=- holdingLine=- terminal=- | 2026-08-24 11:55:19 | 16s |